Terms and conditions

Welcome to our online store specialized in garments made with the crochet technique and crochet supplies. These terms and conditions govern purchases made on our website.

We strive to provide accurate descriptions of all products we offer, including materials used, approximate dimensions and recommended care. Product images are illustrative and may vary slightly in color or actual appearance due to the artisanal nature of crochet.All prices are indicated in local currency and are clearly displayed next to each product. We accept payments using the methods specified on our website. Payments must be processed before the order is shipped.

We process and ship orders within the period specified in each product, generally between 1 to 3 business days, unless otherwise indicated. We offer standard and express shipping options depending on customer location.We accept exchanges and returns within 14 days of receiving the product, as long as the product is in original and unused condition. Shipping costs for exchanges or returns are the responsibility of the customer, except in cases of error on our part.

We guarantee the quality and craftsmanship of our products. If there is any manufacturing defect, we promise to replace the item at no additional cost to the customer.We respect the privacy of our clients. Personal information collected during the purchasing process is used exclusively to complete the transaction and is not shared with third parties without explicit consent.

For any additional questions, suggestions or problems related to your purchase, please contact us through the means indicated on our website.By making a purchase on our website, you agree to these terms and conditions. We reserve the right to update or modify these terms at any time without prior notice, so we encourage you to review them periodically.

Thank you for trusting us with your crochet purchases. We hope you enjoy our handcrafted products!